1. Order Processing
Orders placed on Pickora will be processed after successful order confirmation and payment verification. Customers will receive order confirmation through the contact details provided during checkout.
Orders are generally prepared for dispatch within 1–3 business days, subject to product availability.
2. Shipping & Delivery Time
After dispatch, orders are generally delivered within 3–7 business days, depending on the customer’s delivery location and courier service availability.
Delivery times are estimated and may vary due to courier delays, weather conditions, public holidays, remote locations, or other circumstances beyond Pickora’s control.
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at the time of checkout before the customer completes the order.
Shipping charges may vary depending on the delivery location, product size, weight, order value, and courier service.
Where free shipping is available, it will be clearly mentioned on the product page or during checkout.
4. Order Tracking
Once the order has been shipped, the customer may receive the courier name, tracking ID/AWB number, and tracking details through email, SMS, WhatsApp, or the order/account section of the Pickora website, wherever available.
Customers can use the provided tracking information to check the current delivery status of their order.
5. Incorrect Delivery Address / Failed Delivery
Customers are responsible for providing a complete and correct delivery address, PIN code, mobile number, and location details while placing an order.
If delivery fails because of an incorrect or incomplete address, incorrect contact details, customer unavailability, refusal to accept the parcel, or repeated unsuccessful delivery attempts, the parcel may be returned to Pickora.
If the customer requests re-shipment, additional shipping or re-delivery charges may apply, where applicable.
6. Delivery Delays
Pickora will make reasonable efforts to ensure that orders are delivered within the estimated delivery period.
However, delivery may be delayed due to circumstances beyond our control, including courier delays, weather conditions, public holidays, transportation disruptions, remote delivery locations, natural events, or other operational issues.
In such cases, the estimated delivery date may be extended. Customers are advised to check the tracking information provided for the latest shipment status.
7. Damaged Parcel or Product at Delivery
If the parcel or product is received damaged, broken, defective, incorrect, or incomplete, the customer must report the issue to Pickora within 24 hours of delivery.
The customer must record a clear and continuous unboxing video starting before the sealed parcel is opened. The video should clearly show the shipping label/AWB, sealed packaging, complete unboxing process, product received, and the reported damage or issue.
The customer should send the unboxing video, Order Number, details of the issue, and relevant photographs to:
Email: vrazz858204@gmail.com
The claim will be reviewed and verified by Pickora. The customer should not return the parcel before receiving approval and return instructions from Pickora.
8. Contact & Important Information
For any questions regarding shipping, delivery, tracking, or an undelivered order, customers may contact Pickora at:
Email: vrazz858204@gmail.com
Please include your Order Number and registered contact details so that our team can assist you.
Delivery timelines mentioned in this policy are estimated and may vary depending on courier service availability and circumstances beyond Pickora’s reasonable control.
Last Updated: August 2026