1. 24-Hour Claim Period
Any request for a replacement, return, or refund due to a damaged, broken, defective, incorrect, or incomplete product must be submitted to Pickora within 24 hours of delivery.
Customers are advised to inspect the parcel immediately after receiving it.
2. Unboxing Video Requirement
To process any return, replacement, or refund claim for a damaged, broken, defective, incorrect, or incomplete product, the customer must provide a clear and continuous unboxing video.
The video must:
- Start before opening the sealed parcel.
- Clearly show the shipping label/AWB and sealed outer packaging.
- Show the complete opening of the parcel without any cuts, pauses, or editing.
- Clearly show the product and all items received inside the package.
- Clearly show the damage, breakage, defect, wrong product, or missing item.
Pickora will review and verify the submitted video before approving any return, replacement, or refund request.
3. Replacement Policy
If the product received is damaged, broken, defective, incorrect, or incomplete, the customer may request a replacement within 24 hours of delivery.
A valid continuous unboxing video must be submitted as proof along with the replacement request.
After receiving the request and video, Pickora will review and verify the claim. Replacement will be processed only after approval from Pickora.
Once the claim is approved, the customer will be informed about the procedure for returning the affected product and receiving the replacement product.
4. Refund Policy
If a customer receives a damaged, broken, defective, incorrect, or incomplete product and prefers a refund instead of a replacement, the customer may submit a refund request within 24 hours of delivery.
A clear and continuous unboxing video is mandatory as proof of the issue.
Pickora will review the submitted video and claim. A refund will be approved only if the video clearly verifies that the product was damaged, broken, defective, incorrect, or incomplete at the time of opening the parcel.
Once the refund request is approved by Pickora, the customer will be informed about the product return procedure.
After the required verification and return process is completed, the approved refund amount will be returned to the customer through the applicable payment method.
5. Claims Not Eligible for Return, Replacement or Refund
A return, replacement, or refund request may not be accepted in the following cases:
- The request is submitted after 24 hours of delivery.
- A clear and continuous unboxing video is not provided.
- The unboxing video starts after the parcel has already been opened.
- The video is edited, paused, cut, unclear, or does not clearly show the issue.
- The product is damaged due to customer misuse, improper handling, accidental damage, or incorrect installation after delivery.
- The product, accessories, parts, or original packaging are missing when they are required to be returned.
- The product issue shown in the claim cannot be verified from the submitted evidence.
Important: All claims are subject to verification and approval by Pickora.
6. How to Submit a Claim
To request a replacement, return, or refund, the customer must contact Pickora within 24 hours of delivery and provide the following details:
- Order Number
- Customer Name
- Registered Mobile Number / Email Address
- Reason for the claim
- Clear and continuous unboxing video showing the issue
- Photos of the damaged, defective, incorrect, or incomplete product, if required
The customer must wait for approval from Pickora before returning the product. Products returned without prior approval may not be accepted.
Once the claim is verified and approved, Pickora will provide further instructions regarding the replacement, return, or refund process.
7. Claim Contact Details
To submit a return, replacement, or refund claim, please contact Pickora within 24 hours of delivery at:
Email: vrazz858204@gmail.com
Please mention your Order Number in the email subject and attach the required continuous unboxing video, along with details of the issue and relevant photographs, if applicable.
Our team will review the submitted evidence and contact you regarding the approval and further process.
8. Important Note
Submission of a return, replacement, or refund request does not automatically mean that the claim has been approved.
All claims will be reviewed and verified by Pickora based on the information, unboxing video, photographs, and other evidence provided by the customer.
The customer must not return the product without prior approval and return instructions from Pickora.
Once the claim is verified and approved, Pickora will inform the customer about the applicable replacement, return, or refund process.
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.
Last Updated: August 2026